Agreement Terms (Required) I agree to the terms of the website support and maintenance agreement.
This agreement is between Medical Together and you, the Client.
Client is contracting Medical Together as a provider of web site maintenance services. Services not considered 'standard website maintenance' are subject to be charged at a regular hourly rate of $150, and will not be considered part of this contract.
What IS included in this agreement:
Edit, revise, update or create new textual/minor graphical content. Edits and revisions and updates are limited to the number of hours provided in your support package.
Consultation, and guidance on the use of the web site.
Onpage SEO such as Meta tags (title, description, keywords), alt tag, h1, h2, h3.
Regular monitoring and updating to ensure impeccable performance across all major browsers due to the fact that not all browsers render sites in the same way.
Protection against hackers from gaining access to your site. We can also protect your emails from spam attacks, which can be troublesome and frequent if not dealt with efficiently.
Regular and thorough backups of your site so that it may be fully restored in case of loss.
We’re here should you need us for consultation and advice.
Monitoring your website functionality to ensure that everything is working as it should and upgrade where necessary. Some plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version, or become obsolete with the improvements in the website software.
Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. We can assist you by liaising with the hosting company to sort out the situation as quickly as possible.
*When your site is oﬄine you need immediate technical support, We ensure that option is available and deal with any issues ourselves so you don’t have to.
What is NOT included in this agreement:
Web site redesign, re-alignment or re-development equalling more than 30% change to web page, web site, web graphics on the website (i.e. 4 graphics on website, and you want 3 changed, there is a charge for anything above 2, meaning 50%)
CMS design or integration including but not limited to blogs, shopping carts and web forums. These require a separate design agreement.
The contract will be paid on a Monthly Basis with the 1st payment due as soon as the initial invoice is received and each payment due around the date of the initial payment of each month. This agreement runs for a minimum term of 6 months and 30 days notice is required upon cancellation of the agreement after 6 months.
During the duration of this contract, the Client agrees that Medical Together will be the sole provider of maintenance services for the website, and no other party will have access to or rights to change the website. If a party other than Medical Together makes changes to the website, any errors that are created must be repaired and will be charged for at the hourly rate specified above. Minor updates should not exceed more than 30% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY COMPANY/DEVELOPER.
Deadlines & Deliverables:
Medical Together will respond to all maintenance requests from Client within 24 hours on business days, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 4:00pm may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame, this is mostly precautionary.
Medical Together will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that Medical Together has any issues in delivering on a quoted deadline, Client will be notified via email or telephone the reasoning for any change.
Any revisions, additions or redesign Client requests Medical Together to perform that is not specified in this document shall be considered "additional" and will require separate agreement and payment. Medical Together shall advise Client on any requested work that falls within these bounds.
Client hereby authorises Medical Together to access their web hosting account.
This Agreement shall be governed by and construed in accordance with the laws of the Australia applicable therein.
Signing this document means you agree to the terms of this document “Web Maintenance Agreement”.